Tenants – FAQ’s

Tenants – FAQ’s


ACCOUNTING

On the March statement I noticed a line item called "year-end common area adjustment" that I am not familiar with. What is this?

The March statement usually includes our annual budget billing adjustment. Throughout the year retail tenants are charged an estimate of what their common area and utility expense was forecast to be. After year-end closes we compare the actual costs incurred to our estimate. If actual costs are less than forecast, you will receive a credit. If they were greater than forecast, you will receive a year-end common area adjustment.

Office building tenants may receive a similar charge. If the operating expenses of the building have increased more than your base year, (usually the year you moved in) then you will receive an additional charge equal to your pro rata percentage of the building’s space times the increase in operating costs over your base year. If operating costs are less than your base year, then you will not receive any additional charge.

In both cases you will receive a letter from us showing in detail the operating costs of the building and the calculation for any additional charge or credit reflected on your statement.

What is a CPI adjustment and how is it calculated?

CPI stands for consumer price index. Some leases have periodic increases in rent, which are based on the change in the CPI. The index referenced in your lease is published by the US Department of Labor. When the index is available the percentage increase in the index will be calculated and your rent adjusted to equal the change in the index. Sometimes the change in rent has to be posted retroactively because the index is not published by the anniversary date of your lease. You will receive a notice from us showing in detail the rent adjustment calculation.

MAINTENANCE

It doesn't look like the janitors cleaned my office last night. What should I do?

Janitorial services are provided at the office buildings five nights a week Sunday through Thursday. If you feel your office is not being cleaned properly please contact Kathy Cantrell with specific concerns so we can discuss them with the janitor. We inspect janitorial services on a periodic basis. Combined with your feedback, this helps us to ensure the service provided to you meets your high standards.

My office seems too cold to me but the person down the hall said she was too hot. Is there anything that can be done?

This is the number one question of office tenants nation wide. Standard operating hours of the buildings heating and ventilation system is from 7:00 am to 6:00 pm Monday through Friday and from 9:00 am to 5:00 pm on the weekends. Balancing the needs of all the people who work in the building is difficult but we do our best to respond to each request. If it is necessary, DCM will provide safe electric heaters for use under desks. Do not use you own heaters, as they are a fire hazard due to the overload of electricity.

I need to get my key replaced. What should I do?

All locks are on a master keyed system. If you need to change the locks on your suite, please contact us and we can do it for you. If you choose to use a different locksmith, make sure proper access codes and key copies are provided to DCM and that your locksmith meets with DCM personnel to ensure the new locks remain on the buildings master keyed system. This allows DCM personnel entry into your suite in the event of an emergency.

When I came into work today I noticed the sidewalk had a big crack in it. Should I call anybody about that?

Yes! Please call us immediately. We want to know about any condition that could be harmful to the people who use our properties. We are very concerned about the well-being of your employees and customers and we need your help in identifying potential hazards. If you let us know about hazardous conditions we will reward your diligence with a gift certificate.

MAINTENANCE REQUESTS

We have staff standing by to hear from you.